Please keep in mind these prices are in US dollars only, please use a currency convertor if you're from another country.

My Order arrived damaged, what do I do?

Please contact me within 5 days of the shipments arrival, which will be determined by the packages tracking number.
You will need to supply photographs of the damaged piece and the packaging if it has been clearly damaged during shipping. If the damage goes beyond a simple super glue fix, please contact me directly as each case will be different and I'll do my best to make sure you have a positive experience!

Returns and Exchanges

I do not accept returns or refunds on Commissions or pieces that have been discounted. If you wish to return your purchase, you must do this within 14 days of receiving the item/s. The return postage cost must be covered by you, and the item/s must be in their original condition packaged in a safe, protected method similar to how they initially arrived. Please allow the suggested time for postage to be returned to me according to your postage service provider. Once I have recieved the item I will refund the cost of your purchase, minus the original shipping cost. 

Cancellation Policy

Cancellations must be made prior to your order being shipped. If your order has already shipped and you still want to cancel it would then be considered a return. Please see the returns and exchange policy above.

What happens if my package is lost during shipment?

Once I have shipped a package, there is very little I can do with the package becoming lost in the mail, or stolen after delivery. Each package will come with a tracking number, to hopefully avoid this from happening. However, if you are still uncomfortable, I can offer insurance, shipping upgrades, or even signature on delivery at an extra cost. I will contact the post agent on my end and I urge you to do the same as I do not offer refunds for lost or stolen pieces.

Shipping Prices:

If you purchase multiple items from my shop I will combine the cost of shipping and refund any additional shipping charges that may have occurred from separate purchases. I'm not responsible for any customs or import taxes that may apply and I'm also not responsible for any delays due to customs, so be sure to calculate this cost into your purchase before buying. 

• USA / Local: $

• Worldwide Shipping: $

How long will shipping take?

Please allow up to 4 Business days for me to package your order and have it sent to the post office (Preorders have their order times in each listing description). Once they are at the post office, they may take anywhere from 9-16 business days shipping time if it is an international order OR 3-6 business days if you are within the USA. Please also consider potential shipping delays that are outside of my control (for eg. customs and weather events) and therefore not my responsibility.

I use USPS to send my packages and I will always provide a tracking number. If you are concerned about the time it is taking to receive your order, please contact me at LadyArtNerd@gmail.com or on Instagram @ladyartnerd

What is your stores Privacy Policy?

We only use customer information to fulfill orders. Your personal information (name and address) as provided to me by Squarspace will only be used by me as needed to provide my services. I may use your information to fulfil your order, to settle disputes, or to provide customer support. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests (i.e. taxes) (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers or others. If and when required, we will communicate with you about your order status using email.
I have no access to your payment account details: Squarespace Payments, powered by Stripe, and PayPal process your financial information independently of me.
Your transaction information will be stored on the Squarespace Payments, powered by Stripe system as long as I have my store, or until Squarespace deletes it. I will not spam you or solicit you using the information provided to me.